Words really cannot describe the amount of detail, care and compassion that operates (pun intended) in every single element of Dr. Hayes’ office. From the moment I walked in the door for my first consultation, until the moment I left after my final follow-up, I knew I had found an extremely special group of professionals. The initial email correspondence took place at around 9 p.m. in the evening, and I was completely shocked when I got an extremely prompt reply after I sent my exploratory questions. I was greeted with a very warm response from the patient coordinator, who just happened to be checking her email late at night and decided she was going to take the time to reply to me. From that moment, I knew I didn’t have to keep searching. When I say that these amazing women make you feel like they have known you for years, I am not exaggerating in the slightest. I felt so welcomed and comfortable throughout the ENTIRE process, which is a true testament to this level of service, considering Jennifer deals with some very delicate procedures. Despite having an immensely busy schedule, Dr. Hayes spent 45 minutes with me going over every detail of my procedure and answering every single question I had (which ended up not being that many because her initial explanation was so thorough). Each room was adorned with positive and empowering words of affirmation on the walls, and even the music seemed more soothing than anywhere I had ever been, there was seriously no detail that went unnoticed. I work for one of the biggest entertainment companies in the world so I am no stranger to high levels of service and guest satisfaction, and I can tell you that Dr. Hayes and her team are one-of-a-kind in that regard. This kind of service level does not materialize out of thin air but comes from an authentic and truly genuine bursting of passion that simply cannot be taught. It is an innate desire to serve people and serve them well. I live about 2 hours away from her office and I enjoyed my experience SO much that I will be returning for my annual exam each year.